Brief phone interview with recruiter/hr describing the job function and day to day work/expectations. Questions asked where based on experience listed on resume. She made it very clear that if hired you will be on the phones 80% of the time. She also described the workload to be heavy because you are dealing with a high volume of customers calling every single day. Be careful not to fall behind because work can easily pile up. The more the position was described it sounded like a call center job and I became uninterested so I decided not to move forward.