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      Senior Customer Success Manager Interview

      Dec 15, 2019
      Anonymous Interview Candidate
      Paris
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at LinkedIn (Paris) in Nov 2019

      Interview

      I got a quick response the same day from the recruiter, I was pleasantly surprised since the posting was up for some weeks before. Had a call two days later with the Talent manager who was very polite and friendly, but I sensed some hesitation. I was contacted the following week (two working days later) to set up an interview within a few days, which I accepted. However they came back to me the same day, saying that the HM was no longer available for interviews for the next two weeks. I booked in another time with them, and had the in person interview which for me went well and was a good discussion - I was quickly put at ease. At the end, no next step was verbalised. When I tried to dig deeper, I was told that some candidates were further along in the process than me. I interpreted this as I was too late in the process, and so I wondered why the interview was even set up in the first place. I reached out to the talent manager a week later for some feedback, and though I did not get a reply, the HM contacted me personally to explain that someone else was chosen as they were further along the process, but he wanted to stay in touch and liked my profile for the position. The only downside to this very pleasant process was to have clear details as to why I may not have been a good fit, or which areas needed room for improvement so that I can carry that back for my other interviews, this part seemed a bit mysterious or secretive in spite of my questions.

      Interview questions [1]

      Question 1

      Can you explain the project you were most proud of, what contributed most to it's success, and what were the results attained
      Answer question

      Other Senior Customer Success Manager Interview Reviews for LinkedIn

      Senior Customer Success Manager Interview

      Jan 25, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at LinkedIn (London, England) in Jan 2025

      Interview

      It was a pretty standard process where you have a 45 minute interview followed by a 90 min panel interview. The first one they will assess you on 3 competencies which they share with you beforehand. My biggest advice would be to stick strictly to the STAR approach for answering these questions. If you answer the questions using a different structure they mark you down.

      Interview questions [1]

      Question 1

      Talk about a time where you had a demanding client and how did you manage it?
      1 Answer

      Senior Customer Success Manager Interview

      Dec 21, 2023
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at LinkedIn

      Interview

      The hiring manager reached out. There was an exploratory call that was scheduled. Then the presentation round happened. Then the leadership round with the head of customer success was completed. The recruiter wanted to hire at a package less than what I draw from the current company. When I responded that I cannot go ahead with a low offer, the recruiter and the hiring manager got offended. That speaks a lot about LinkedIn's culture. Moreover the relocation was said to be self funded.

      Interview questions [1]

      Question 1

      1. Hiring manager screen 2. Presentation with 2 managers, Customer success and Head of Sales 3. Interview with Head of customer success 4. Offer
      Answer question

      Senior Customer Success Manager Interview

      Jul 16, 2024
      Anonymous Interview Candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at LinkedIn in May 2023

      Interview

      My interview at LinkedIn for the Senior Customer Success Manager role began with a call to introduce the role, followed by a second interview focused on general and behavioural questions.

      Interview questions [1]

      Question 1

      Can you describe your experience in customer success and tell me about yourself? How do you handle challenging clients?
      Answer question

      LinkedIn interviews FAQs

      • Senior Customer Success Manager applicants have rated the interview process at LinkedIn with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 54.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Senior Customer Success Manager roles take an average of 38 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at LinkedIn overall takes an average of 28 days.
      • Common stages of the interview process at LinkedIn as a Senior Customer Success Manager according to 3 Glassdoor interviews include:

        One on one interview:  20%

        Presentation:  20%

        Group panel interview:  20%

        Phone interview:  20%

        Skills test:  13%

        Background check:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(497) ;
        2. Software Engineer(486) ;
        3. Senior Software Engineer(309) ;
        4. Account Director(252) ;
        5. Relationship Manager(222) ;
        6. Customer Success Manager(119) ;
        7. Senior Account Executive(118) ;
        8. Sales(115) ;
        9. Manager(110) ;
        10. Staff Software Engineer(107) ;
        11. Sales Manager(92) ;
        12. Sales Development Representative (SDR)(86) ;
        13. Account Manager(85) ;
        14. Senior Account Director(80) ;
        15. Recruiter(60) .


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