Customer Service Associate IV applicants have rated the interview process at Lowe's Home Improvement with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate IV roles take an average of 32 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate IV according to 13 Glassdoor interviews include:
One on one interview: 26%
Drug test: 17%
Background check: 15%
Skills test: 13%
Personality test: 11%
IQ intelligence test: 9%
Other: 4%
Presentation: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 4 weeks. I interviewed at Lowe's Home Improvement (San Diego, CA) in Aug 2013
Interview
Two interviews. One with HR one with a ASM. Simple Q&A. Most of the questions are to determine how you act and react to given situations. If your good at BSing you can easily convince the HR and ASM you will be a great asset to the company/store.
Interview questions [1]
Question 1
Tell us a time when you ran into a problem and how you overcame it.
I applied online. I interviewed at Lowe's Home Improvement (Tampa, FL) in Dec 2017
Interview
You fill out application online. I got an email to schedule for a interview within 2 days. Went in person for an interview with a asm. It was very relaxed atmosphere. It’s best to be yourself. Dress casual to jeans in dress shirt is acceptable.
Interview questions [1]
Question 1
First interview was in person basic questions why would you want to work here. Describe a situation you were involved in with a difficult customer. Describe what customer service means to you. Tells us what you know about our company.
I applied online. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Albuquerque, NM) in Jun 2016
Interview
I was asked to explain a time or circumstance, where I was under extreme pressure, and how did i retain retain your composure? What were the out comes of the situation?
Interview questions [1]
Question 1
tell me about a time when a customer became real upset and how did you deescalate the situation?
I applied in-person. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Stockbridge, GA)
Interview
Applied online. Gotta call back about 2 weeks later for interview. Interviewed with HR Manager then Assistant Manager of Department. 8 simple questions explaining previous work experience and customer interactions.