Customer Service Associate IV applicants have rated the interview process at Lowe's Home Improvement with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate IV roles take an average of 32 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate IV according to 13 Glassdoor interviews include:
One on one interview: 26%
Drug test: 17%
Background check: 15%
Skills test: 13%
Personality test: 11%
IQ intelligence test: 9%
Other: 4%
Group panel interview: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Lowe's Home Improvement in Mar 2010
Interview
Applied online, called for interview, interview w/HR, Dept Mgr then Zone Mgr, called back the following day, took drug test & started the day after. Typical retail interview questions. Great job if you can wk any hours and are flexiable to be "deployed" whenever and wherever needed.
Interview questions [2]
Question 1
Describe how you handle a furious customer making a scene.
I applied online. I interviewed at Lowe's Home Improvement (Tampa, FL) in Dec 2017
Interview
You fill out application online. I got an email to schedule for a interview within 2 days. Went in person for an interview with a asm. It was very relaxed atmosphere. It’s best to be yourself. Dress casual to jeans in dress shirt is acceptable.
Interview questions [1]
Question 1
First interview was in person basic questions why would you want to work here. Describe a situation you were involved in with a difficult customer. Describe what customer service means to you. Tells us what you know about our company.
I applied online. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Albuquerque, NM) in Jun 2016
Interview
I was asked to explain a time or circumstance, where I was under extreme pressure, and how did i retain retain your composure? What were the out comes of the situation?
Interview questions [1]
Question 1
tell me about a time when a customer became real upset and how did you deescalate the situation?
I applied in-person. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Stockbridge, GA)
Interview
Applied online. Gotta call back about 2 weeks later for interview. Interviewed with HR Manager then Assistant Manager of Department. 8 simple questions explaining previous work experience and customer interactions.