Customer Service Associate II applicants have rated the interview process at Lowe's Home Improvement with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate II roles take an average of 12 days to get hired, when considering 69 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate II according to 69 Glassdoor interviews include:
One on one interview: 25%
Drug test: 20%
Background check: 19%
Personality test: 13%
Skills test: 9%
Phone interview: 7%
IQ intelligence test: 2%
Group panel interview: 2%
Presentation: 2%
Other: 0%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at Lowe's Home Improvement (Lincolnwood, IL) in Feb 2017
Interview
Upon completing the online application and attaching my resume and references, I was redirected to two other third-party web vetting/profiling websites. These included many boilerplate policy statements and permissions for background checking and drug testing. This application process took a little over two hours. The manager that I was supposed to meet with wasn't even scheduled to come in that day. I arrived promptly for a lawn and garden position. I spent an hour walking the department. Disorganized stock, scattered tools and other safety violations. I eventually was eventually interviewed by another manager.
Interview questions [1]
Question 1
Describe an incident with a disgruntled customer… How did you handle it and what was the outcome.
I applied online. The process took 1 week. I interviewed at Lowe's Home Improvement (Rockledge, FL) in Jul 2020
Interview
Very smooth process not difficult at all. HR person was very polite and courteous. Answered all of my questions. Phone interview took about 15 minutes. Most of the questions were fairly easy and were directed towards customer service.
Interview questions [1]
Question 1
Tell us about a time in your work history where you collaborated with a fellow employee to solve a problem.
I applied in-person. The process took 3 weeks. I interviewed at Lowe's Home Improvement (Sanford, FL) in Nov 2017
Interview
After applying a few weeks ago I was called in for a formal interview. I was in an office with one of the store's assistant managers and we went over 6 general questions about my prior work.
Interview questions [1]
Question 1
One time where you had to rely on a team to accomplish a goal.
I applied online. The process took 1+ week. I interviewed at Lowe's Home Improvement (Sanford, NC) in Aug 2017
Interview
I was interviewed 5 days after I submitted the application. Seemed to be a great interview but wasn't picked for the position so I applied for the same position in another dept and am being considered. The HR hiring manager stated that every position has a 3 candidate interview. So the position goes to who seems the most qualified. That's what I call the luck of the draw, so I am not holding my breath
Interview questions [5]
Question 1
Have you ever went above and beyond your job your job description?