I applied online. I interviewed at Lowe's Home Improvement (Oviedo, FL) in Nov 2014
Interview
I applied online and they called me in for an interview, it was a 2 part interview each had about 7 questions and they were done on the same day, some questions in part 2 were difficult but mostly easy, all about past experiences and how you handled certain situations. It was a good experience overall they got back to me the next day with an answer and they had me come in again to sign the paperwork and do a drug test and all that.
Interview questions [3]
Question 1
Tell me about a time you did a mistake on a job, how did you handle the situation, what did you do to fix it, what was the outcome?
Tell me about a time you had difficulty understanding what you were being told, how did you deal with the situation, what happened. (it could be with a mute/deaf person or a foreigner who speaks another language)
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.
Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 10 days to get hired, when considering 369 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 369 Glassdoor interviews include:
One on one interview: 25%
Drug test: 24%
Background check: 18%
Skills test: 12%
Personality test: 9%
Phone interview: 7%
Group panel interview: 2%
Presentation: 2%
IQ intelligence test: 2%
Other: 0%
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