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    • Customer Experience Team Lead Interview

      Apr 14, 2017
      Anonymous Interview Candidate
      Nashville, TN

      Other Customer Experience Team Lead Interview Reviews for Lyft

      Customer Experience Team Lead Interview

      Apr 24, 2018
      Anonymous employee
      Nashville, TN
      Accepted offer

      Lyft interviews FAQs

      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Lyft (Nashville, TN) in Oct 2016

      Interview

      Most of the interview questions were not too difficult. The first interview was a phone screen. The recruiter cancelled the phone screen appointment shortly before it was to start. I passed the phone screen and had an 1.5 hour interview on site. The recruiting coordinator provided good instructions on where to go for the interview. Parking recommendations were given; however, I was not told that the parking lot charged $10 an hour. I made it to the final round of interviews. This interview was 2.5 hours. There were a few technical and scheduling concerns that happened on their behalf. After answering interview questions for 2 hours, I delivered a 30 minute Power Point presentation that I created. They provide you the prompt for the presentation when you are offered a final interview. I received notification via email that I was not chosen for a position. I thanked them for their time and asked for feedback. I never heard back from them. I know that it's common to not receive feedback; however, I was hoping to hear something after all the time and effort I invested during this interview process. My salary requirements and their salary for the position were never discussed. I did hear that the positions generally have low paying salaries.

      Interview questions [1]

      Question 1

      Why shouldn't we hire you?
      Answer question
      Positive experience

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Lyft (Nashville, TN)

      Interview

      The interviewing process is like non Ive ever seen! There are many interviews to help you get to know the company and if hired who you could be working with. It was a very exciting process! It’s also a plus to have familiar faces when you walk through the door for work on your 1st day!

      Interview questions [1]

      Question 1

      What is your coaching style
      1 Answer

      Customer Experience Team Lead Interview

      May 7, 2018
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Lyft (Phoenix, AZ) in Apr 2018

      Interview

      Interviewing with Lyft was a great process. There were several rounds of interviews focused on core values, culture, philosophy, and work experience. Really casual conversation. Lyft stands behind their core values and seems to really want to bring people in who will mesh well. I was stoked! The recruiters kept me in the loop the whole time.

      Interview questions [1]

      Question 1

      What's your leadership philosophy and how do you put it into practice?
      Answer question

      Customer Experience Team Lead Interview

      Feb 14, 2018
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lyft (Nashville, TN)

      Interview

      Awesome process, they make sure they are getting the right people. I applied online and heard back in a few days for a phone screen. Had 2 interviews in the 2nd round and then came back for more and a presentation. The presentation was really a great way to talk through your leadership style and how you view data. I received an offer about 10 days after.

      Interview questions [1]

      Question 1

      How would you coach someone who is underperforming?
      Answer question
      1
      • Customer Experience Team Lead applicants have rated the interview process at Lyft with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 63.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Experience Team Lead roles take an average of 27 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Lyft overall takes an average of 20 days.
      • Common stages of the interview process at Lyft as a Customer Experience Team Lead according to 12 Glassdoor interviews include:

        Phone interview:  26%

        One on one interview:  22%

        Group panel interview:  20%

        Presentation:  15%

        Background check:  11%

        Drug test:  4%

        Skills test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Driver(2367) ;
        2. Software Engineer(155) ;
        3. Rideshare Driver(132) ;
        4. Community Associate(127) ;
        5. Senior Software Engineer(51) ;
        6. Data Scientist(49) ;
        7. Uber/Lyft Driver(47) ;
        8. Independent Contractor(38) ;
        9. Product Manager(32) ;
        10. Customer Service Representative(31) ;
        11. Operations Associate(30) ;
        12. Ride Share Driver(23) ;
        13. Operations Lead(22) ;
        14. Recruiter(22) ;
        15. Operations Manager(18) .

      Jobs at Lyft

      25 jobs in United States
      Analytics Lead, Safety & Customer Care
      New York, NY
      ·
      $118K - $148K /yr
      (Employer provided)
      View job
      Analytics Lead, Safety & Customer Care
      San Francisco, CA
      ·
      $118K - $148K /yr
      (Employer provided)
      View job
      Senior Manager, Support Excellence
      Nashville, TN
      ·
      $128K - $160K /yr
      (Employer provided)
      View job
      Senior Product Manager, Customer Care – Emerging Businesses
      New York, NY
      ·
      $148K - $185K /yr
      (Employer provided)
      View job
      Operations Lead
      Stoughton, MA
      ·
      $56K - $70K /yr
      (Employer provided)
      View job
      View all Customer Experience Team Lead Jobs