I applied online. The process took 1 week. I interviewed at Macy's (Bellevue, WA) in Dec 2018
Interview
I applied online. Got a call from Macy's and had a phone interview. Typical customer service rep questions. I got offered the job immediately after the phone interview and was told to go in on a certain date for orientation.
Interview questions [1]
Question 1
Why did you apply to Macy's; what would you do if you found out your colleague was doing something unethical?
Very easy question super nice, company benefits were second to none one. They described how the training would go then I would be on my own. Very nice interviewer I enjoyed it all
The interview process was straightforward and friendly. After submitting my application online, I was contacted within a week to schedule a virtual interview. The interview lasted about 20–30 minutes and was conducted by a store manager.
I applied online. I interviewed at Macy's (Clearwater, FL) in Jan 2025
Interview
I was ask "What made me interested in being a part of this company. I responded "you i can display my skills at meeting customer needs and providing good customer service.
Interview questions [1]
Question 1
What made you interested in being a part of our company
Customer Service Representative applicants have rated the interview process at Macy's with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 66 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
Common stages of the interview process at Macy's as a Customer Service Representative according to 66 Glassdoor interviews include:
One on one interview: 28%
Skills test: 15%
Phone interview: 14%
Background check: 10%
Drug test: 8%
Personality test: 8%
Presentation: 6%
IQ intelligence test: 5%
Other: 3%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -