Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Macy's

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Macy's reviews | Macy's jobs | Macy's salaries | Macy's benefits | Macy's conversations
      Macy's interviewsMacy's CSA - Customer Service Associate interviewsMacy's interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      CSA - Customer Service Associate Interview

      Oct 29, 2019
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Macy's (New York, NY)

      Interview

      The interview was pleasant and I struck a good rapport with the manager. It lasted a long time which was a good sign. I enjoyed the interview process. It was sufficiently thorough for an entry level position.

      Interview questions [1]

      Question 1

      Give examples of positive experiences with customers. Specify shift availability. They want new workers to work nights.
      Answer question

      Macy's interviews FAQs

      • CSA - Customer Service Associate applicants have rated the interview process at Macy's with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Macy's as a CSA - Customer Service Associate according to 1 Glassdoor interviews include:

        One on one interview:  50%

        Presentation:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(5759) ;
        2. Retail Sales Associate(1407) ;
        3. Sales Manager(623) ;
        4. Beauty Advisor(612) ;
        5. Seasonal Sales Associate(493) ;
        6. Sales Associate/Cashier(322) ;
        7. Cosmetics Counter Manager(292) ;
        8. Manager(281) ;
        9. Cashier(275) ;
        10. Sales(261) ;
        11. Customer Service Representative(260) ;
        12. Merchandiser(229) ;
        13. Fulfillment Associate(176) ;
        14. Visual Merchandiser(173) ;
        15. Macys Sales Associate(156) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Macy's

      794 jobs in United States
      Customer Care Advocate - Full Time Hybrid- Various shifts, Willowbrook TX
      Houston, TX
      ·
      $17 - $25 /hr
      (Employer provided)
      View job
      Credit Customer Service Representative, Full Time Hybrid , Various Shifts with Weekends - Mason OH
      Deerfield, OH
      ·
      $17 - $25 /hr
      (Employer provided)
      View job
      Bloomingdale's Digital Customer Care Specialist - Late schedule, Full-Time, Hybrid, With Weekends
      Atlanta, GA
      ·
      $18 - $27 /hr
      (Employer provided)
      View job
      HR Contact Center Specialist - M-F 10:30 AM – 7:00 PM
      Springdale, OH
      ·
      $19 - $30 /hr
      (Employer provided)
      View job
      Credit Customer Service Representative, Full time Hybrid, various shifts w/ weekends
      Mason, OH
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      View all CSA - Customer Service Associate Jobs