Quick and easy. Got straight to the point and told me about the job on the phone. Just asked about past work experience and what my future goals were and if I was ever interested in working in other departments.
I applied online. The process took 1 day. I interviewed at Macy's (Ann Arbor, MI)
Interview
I was there to be interviewed for another job but ended up being offered this job instead. It made the interview process a bit differently than what I was expecting but overall, it was fairly quick and easy. They asked basic questions about your experience on how to deal with an angry or upset customer.. why you want this job and other things that didn’t matter.
Interview questions [1]
Question 1
How would you deal with an angry or upset customer?
Very straightforward. Easy questions that don't seem to test you, rather figure out your experience in customer service. The interviewer was helpful and easy going during the whole process. I might consider going back one day.
Interview questions [1]
Question 1
How many years customer service experience do you have?
It wasn’t an interview , you apply online and take an assessment. Once you get hired you come in for orientation which is computer based trainings for the whole day .
At Your Service Agent applicants have rated the interview process at Macy's with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for At Your Service Agent roles take an average of 1 day to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
Common stages of the interview process at Macy's as a At Your Service Agent according to 5 Glassdoor interviews include:
One on one interview: 100%
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