Customer Service Associate applicants have rated the interview process at Macy's with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 4 days to get hired, when considering 29 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
Common stages of the interview process at Macy's as a Customer Service Associate according to 29 Glassdoor interviews include:
One on one interview: 36%
Drug test: 13%
Phone interview: 13%
Background check: 9%
Skills test: 8%
Presentation: 8%
Personality test: 8%
IQ intelligence test: 4%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Macy's (Ontario, CA) in Nov 2020
Interview
Lasted about 30 min. Asked basic questions about past experiences. Hiring manager talked about dress code, scheduling, and availability. After the interview I got hired on the spot.
Interview questions [1]
Question 1
Describe a time when you had difficulty dealing with a customer and how did you address it?
Very quick and easy. Sent an application received and email, and scheduled a phone interview. Manager seemed very chill, just told you what was expected of the job asked if you were okay with completing tasks etc. A very breezy process was able to secure an offer.
Friendly interview with relevant queries and questions. Happy to answer my own questions. Expect to spend at least half hour there but they are accommodating for extra needs and access.
I applied in-person. The process took 3 days. I interviewed at Macy's (Westland, MI) in Apr 2021
Interview
The interview went well. I went into a room with cash registers. I was escorted to a room with a lot of cash registers. We were shown how to use the register. We were also asked to take a written test on problem solving
Interview questions [1]
Question 1
They asked me about my experience regarding retail