I applied online & was scheduled for a group interview. During the group interview, there were direct questions about prior experiences in retail & dealing with customers as well as personality questions like, "If you were an animal, which would you be & why?". After the group session, each applicant was taken out for one on one interviews. Mine was pretty quick, just some simple questions about the departments they were considering putting me in. I should have familiarized myself with the store layout ahead of time because since I admitted that I didnt know what the Impulse deptarment was, they placed me in the private label, INC, instead of the higher end designer area. In the end, the people they hired on the spot were the ones who were dressed fashionably/professionally, indicated positive outcomes to difficult customer service situations, and the people who were active in the conversation instead of just sitting back & waiting to be directly asked questions.