Customer Service Representative applicants have rated the interview process at Magellan Health with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Magellan Health overall takes an average of 17 days.
Common stages of the interview process at Magellan Health as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 24%
Drug test: 19%
One on one interview: 19%
Skills test: 19%
Background check: 14%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
Easy and inviting. Felt comfortable and pleasant. Seems like an upbeat environment. Seems like a nice and professional place to work. Staff is on a tight schedule so no major delays in appointments.
I applied online. The process took 3 weeks. I interviewed at Magellan Health (Saint Louis, MO)
Interview
Virtual video interview, lasted around 30 minutes. They asked about related job experiences, they described the job in detail since it was related to behavioral health and gave the option if you would be interested in working with crisis calls.
Interview questions [1]
Question 1
We receive crisis calls are you comfortable with speaking with members that may be in a crisis.
I applied online. I interviewed at Magellan Health
Interview
Easy going, casual It was very friendly and simple. No loaded questions or anything Straight forward and interesting as far as interview goes All thoughts expressed and nothing held back. Interviewer seemed honest but stressed. Company seemed a bit disorganized which is a red flag
Interview questions [1]
Question 1
What makes you stand out to be considered for the position and do you feel like you can handle the tasks listed?