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      MarketStar

      Acquired by Wasatch Property Management

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      Customer Success Manager Interview

      Jan 11, 2023
      Anonymous Interview Candidate
      Dublin, Dublin
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at MarketStar (Dublin, Dublin) in May 2021

      Interview

      Phone interview and one other interview with manager and other CSM who I would be replacing that lasted about 45 minutes. Very conversational and high-energy manager. Call was 1 week and the second interview was the week after and the offer came a couple of days later. The didnput pressure for me to start earlier than my 4 weeks notice during interview and when offered.

      Interview questions [1]

      Question 1

      Scenario questions and provide examples. Turning a customer into an advocate? Customers at risk of churn, how to convert? Asked about hobbies also was passionate about who the person was.
      1 Answer

      MarketStar interviews FAQs

      • Customer Success Manager applicants have rated the interview process at MarketStar with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at MarketStar overall takes an average of 13 days.
      • Common stages of the interview process at MarketStar as a Customer Success Manager according to 1 Glassdoor interviews include:

        Skills test:  33%

        Personality test:  33%

        Group panel interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(83) ;
        2. Sales Representative(50) ;
        3. Sales Manager(46) ;
        4. Account Executive(41) ;
        5. Inside Sales Representative(41) ;
        6. Partner Manager(39) ;
        7. Sales Development Representative (SDR)(37) ;
        8. Senior Consultant(31) ;
        9. Specialist(28) ;
        10. Product Specialist(25) ;
        11. Consultant(21) ;
        12. Manager(20) ;
        13. Business Development Representative (BDR)(18) ;
        14. Channel Account Manager(18) ;
        15. Client Partner(16) .


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