I applied online and was telephoned to arrange my attendance at the group "assessment centre". I was expecting some tasks, a group discussion and a 1-1 interview, but this wasn't exactly what happened. All six of us applicants were taken into a room where the manager told us about the job role and explained what we had to do. We were asked to write a letter in response to a make-believe letter a customer had sent in. We were also asked to read a make-believe letter which an adviser had written to a customer, and we had to correct all of the spelling and grammar mistakes in it. After we had completed both we could leave. No interview, and no group discussion. A few days later I recieved a call offering me the job. Found it a bit strange that we weren't interviewed at all, so I basically got the job on my ability to spell and write an apologetic letter.