ok so i passed the online assesment with m&s then booked a slot time for interview/assesment got to m&s a lady form the clothing department explained that she was doing the role play with me she left the room and i had 5 minutes to read the information, i was playing the role of an assistant a customer came in the store with a jacket she bought for an interview it was too big and needed to exchange it but there wasn't the size she was after i had to find a solution. anyway finished that part was sent out with a sheet asking what i thought went well and what didn't, next i had the interview with the manager basically she had a sheet with 10 questions on and i had to explain in detail mostly about retail but some about m&s. once that was over i was sent back out to wait while the manager and the lady discussed my interview i was called back in and told by the lady not the manager id passed very pleased until i was told id be put into a system and compared to the 2 top interviews they had by a point scoring system and if my points were higher i would get one of the two positions available!!. Ok i thought wait a minute you never said anything about this at the beginning then i noticed the two she was talking about must have already got the jobs because on the side i see there signed contracts. she explained she would do it and if i got the job she would ring me if i never then because i passed everything i would get a phone call for the christmas vacancy!!. i was shocked to say the least why interview me for jobs that had already been taken. anyway the way they went about it all was so unprofessional.