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      Marriott International

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      Related searches: Marriott International reviews | Marriott International jobs | Marriott International salaries | Marriott International benefits | Marriott International conversations
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      Guest Service Representative Interview

      May 31, 2017
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at Marriott International (Boston, MA) in May 2017

      Interview

      I was greeted in the lobby by 3 department heads then escorted to an interview room complete with complimentary bottles of water. All 3 had a plesent and professional demenor. They took turns asking me questions and took notes from my responses. I asked several questions of them at the conclusion of the interview as well. The entire interview process lasted 45 minutes. I was informed I was the first candidate to be interviewed and should not expect to hear anything for another 2 weeks.

      Interview questions [2]

      Question 1

      Can you describe an occassion when you provided exceptional service to a guest?
      Answer question

      Question 2

      What makes you the best candidate for this positon?
      Answer question
      8

      Other Guest Service Representative Interview Reviews for Marriott International

      Guest Service Representative Interview

      Jun 5, 2025
      Anonymous employee
      Bristol, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 2 weeks. I interviewed at Marriott International (Bristol, TN) in May 2025

      Interview

      It was a pretty quick and straightforward process. I applied online, and I had an interview a week later. I went to the interview, did my background check, and a week later I got hired and started my onboarding process.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      1 Answer

      Guest Services Representative Interview

      Apr 21, 2025
      Anonymous Interview Candidate
      Dallas, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Marriott International (Dallas, TX) in Mar 2025

      Interview

      An application and online assessment, via the marrriott website. After this you set up an in-person interview on site. However, it is an incredibly unprofessional and disorganized set up. Interviews typically happen after the scheduled time or are cancelled last minute. Very little appropriate introduction to the company's expectations for the role.

      Interview questions [1]

      Question 1

      Describe a time that you went above and beyond to help a customer?
      Answer question

      Guest Service Representative Interview

      Jul 14, 2024
      Anonymous employee
      Uniondale, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Marriott International (Uniondale, NY)

      Interview

      Very smooth and easy process from start to finish. They asked basic interview questions then situational questions. My first interview was with HR then the Front Office Team, then the General Manager.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years?
      Answer question

      Marriott International interviews FAQs

      • Guest Service Representative applicants have rated the interview process at Marriott International with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 84% positive. To compare, the company-average is 73.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Guest Service Representative roles take an average of 12 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
      • Common stages of the interview process at Marriott International as a Guest Service Representative according to 83 Glassdoor interviews include:

        One on one interview:  25%

        Drug test:  18%

        Skills test:  15%

        Background check:  13%

        Phone interview:  8%

        Group panel interview:  7%

        Personality test:  5%

        Presentation:  4%

        IQ intelligence test:  4%

        Other:  0%

      • Here are the most commonly searched roles for interview reports -

        1. Front Desk Agent(752) ;
        2. Front Desk Receptionist(374) ;
        3. Sales Manager(284) ;
        4. Bartender(269) ;
        5. Server(266) ;
        6. Manager(242) ;
        7. Guest Service Representative(222) ;
        8. Housekeeper(204) ;
        9. Night Auditor(191) ;
        10. Front Desk Associate(171) ;
        11. Event Manager(156) ;
        12. Intern(152) ;
        13. Customer Service Representative(147) ;
        14. Server/Waiter(144) ;
        15. General Manager(141) .


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    • Jobs at Marriott International

      160 jobs in United States
      Guest Service Representative
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      $29 - $36 /hr
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      Guest Service Representative
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      (Employer provided)
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      (Employer provided)
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