Guest Service Representative (Front Desk) applicants have rated the interview process at Marriott International with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative (Front Desk) roles take an average of 9 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Guest Service Representative (Front Desk) according to 9 Glassdoor interviews include:
One on one interview: 32%
Background check: 21%
Drug test: 16%
Skills test: 11%
Group panel interview: 11%
Phone interview: 5%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Marriott International (Minneapolis, MN) in Dec 2014
Interview
I applied through an advertisement I saw online and I emailed the supervisor. I was contacted after 2 days to go in for an interview. I met with the supervisor first then interviewed with the assistant general manager there. After that I interviewed with the HR. So three interview in one day!
I was then offered the position after 5 days of the interview. The HR called me and I went in for a drug test. It was nice that the drug test was at the hotel location. All they needed was to swab inside my mouth. Simple and quick.
Interview questions [1]
Question 1
What have you done above and beyond for a customer?
I applied in-person. The process took 1 day. I interviewed at Marriott International (Uniondale, NY)
Interview
The interview process was great it was professional and it was to the point. They asked me a lot of critical questions as to how would I handle situations in the hotel industry.
I applied online. The process took 2 weeks. I interviewed at Marriott International (Jacksonville, FL) in Aug 2016
Interview
I only had to do one interview, during which I got to meet both managers who were super friendly. The interview felt more like a dialogue rather than an interrogation. They explained the expectations of the job and asked me a few questions about my background and experience.
Interview questions [1]
Question 1
They asked what previous experience and transferable skills I have that would apply to the position.
I applied in-person. The process took 1 week. I interviewed at Marriott International
Interview
Had a phone call from the lower management to schedule an interview about a week later. In-person interview with lower management then an in-person interview with higher management a few days later. Got the job with the second interview