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      Marriott International

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      Front Desk Agent (Guest Experience Specialist) Interview

      Mar 11, 2016
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Marriott International (Nashville, TN) in Feb 2016

      Interview

      I got a phone call two days after completing my application (Friday). It was a very informal phone interview asking a few basic questions about myself and how my previous work experience was relevant. She wanted to set up an interview for that day or Monday morning. The interview was a very straight forward STAR format interview. She said Marriott has switched almost all their interviews to this format no matter what position you are applying to. She called me later that night with an offer for the position.

      Interview questions [3]

      Question 1

      Describe a time where you helped a difficult customer.
      1 Answer

      Question 2

      Describe a time where you disagreed with another employee.
      Answer question

      Question 3

      Describe a time that you solved a problem for a customer.
      Answer question