Customer Service Representative applicants have rated the interview process at Marsh McLennan Agency with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 43 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Marsh McLennan Agency overall takes an average of 27 days.
Common stages of the interview process at Marsh McLennan Agency as a Customer Service Representative according to 11 Glassdoor interviews include:
Phone interview: 16%
Personality test: 16%
Skills test: 16%
Group panel interview: 13%
One on one interview: 13%
Background check: 9%
IQ intelligence test: 9%
Other: 3%
Drug test: 3%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Marsh McLennan Agency (Mount Laurel, NJ) in Aug 2011
Interview
More of a technical interview -- asked me about past experience, employee-benefit laws, and told me what they were looking for in the position. They also asked me about what I was looking for in a company.
I applied through an employee referral. The process took 3 weeks. I interviewed at Marsh McLennan Agency (Saint Louis, MO) in Mar 2026
Interview
The interview is standard like most insurance agencies. However, MMA is looking for people with tenure more than anything else. If you have less than 5 years of experience in the insurance industry you are wasting your time unfortunately. This was communicated to me by a current "Team-Leader" from MMA.
I applied through an employee referral. The process took 4 weeks. I interviewed at Marsh McLennan Agency (Schaumburg, IL) in Aug 2023
Interview
I spoke with a recruiter who then placed me in contact to do a Zoom Interview with the hiring manager. Following this I took a personality and excel assessment. Finally I met with one of the account managers.
Interview questions [1]
Question 1
What is one thing you dislike doing everyday in your current role?
I interviewed at Marsh McLennan Agency (Raleigh, NC)
Interview
Lengthy. Lots of days passed without hearing anything back. HR representative did not know much about the position and seemed to have just as many questions about the position as I did.