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      Matco Tools

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      Customer Service Manager Interview

      Feb 8, 2018
      Anonymous Interview Candidate
      Stow, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Matco Tools (Stow, OH)

      Interview

      Initially, I had a phone interview with a recruiter. Was then scheduled to come in to meet with supervisors, 2-Vice Presidents, and HR Director - this process took 4+ hours. Then came in to give a 10-minute presentation and met with VP of HR and CEO. After 4 attempts to get an update on if I was still a potential candidate for the position, I found the position to be reposted. When I inquired again I was told I was not being considered. The process was over 3 months and they provided no follow-up through the process.

      Interview questions [1]

      Question 1

      What are your top 3 qualities/skills.
      Answer question
      2

      Matco Tools interviews FAQs

      • Candidates applying for Customer Service Manager roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Matco Tools overall takes an average of 33 days.
      • Common stages of the interview process at Matco Tools as a Customer Service Manager according to 1 Glassdoor interviews include:

        One on one interview:  25%

        Group panel interview:  25%

        Background check:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. District Manager(15) ;
        2. Customer Service Representative(6) ;
        3. Distributor(6) ;
        4. Credit Representative(3) ;
        5. Purchasing Specialist(3) ;
        6. Distributor/Franchisee(2) ;
        7. Franchise Owner(2) ;
        8. Franchisee(2) ;
        9. Independent Distributor(2) ;
        10. Manager(2) ;
        11. Regional Sales Manager(2) .


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