I applied online. I interviewed at Maven Clinic (New York, NY) in Sep 2016
Interview
The first interview was over the phone with the direct supervisor. After a few days, I was invited over email to come in for an in-person interview. When I came in that day I met with 3 current employees. About a week after that interview, I was invited to a final round interview where I met with the supervisor of this role again as well as some senior team members. I was notified by phone several days later that I'd received an offer!
I applied online. I interviewed at Maven Clinic (New York, NY)
Interview
The interview process included a conversation with the team lead, followed by a brief written questionnaire with scenario-based questions related to potential situations I might face while working on the care team.
Interview questions [1]
Question 1
One thing they asked you in the interview was how you would handle challenging situation with a client while maintaining clear boundaries and providing compassionate support.
I applied online. The process took 2 weeks. I interviewed at Maven Clinic (New York, NY) in Sep 2016
Interview
I was contacted within a week of applying on AngelList and then set up a phone screen within a few days. After the phone screen there were two - three subsequent in-person interviews where I met almost the entire team in that process. They were all nice and accessible, but each in person segment lasted 90+ minutes which felt long for 3 of those.
Interview questions [1]
Question 1
Why Maven?
Explain how you would deal with a customer request when the customer was being difficult.
What do you like about customer service?
Care Coordinator applicants have rated the interview process at Maven Clinic with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 31.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Care Coordinator roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Maven Clinic overall takes an average of 26 days.
Common stages of the interview process at Maven Clinic as a Care Coordinator according to 3 Glassdoor interviews include:
Phone interview: 33%
Group panel interview: 22%
Drug test: 11%
Presentation: 11%
One on one interview: 11%
Skills test: 11%
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