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      Service Delivery Manager Interview

      Jun 15, 2016
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at McKinsey & Company (Los Angeles, CA)

      Interview

      I applied through the company's website. The entire process lasted around 12 weeks. The first interview was with the recruiter which lasted around 45 minutes. This followed with seven more interviews with peers, would be supervisor, head of client services and partner. Each interview lasted for an hour or more. There were business cases, situational cases, behavioral, and fit questions. I also felt in couple of interviews they wanted to understand how do I deal with high pressure situations. Besides preparing well for business case, preparation for situational cases are vital as well. Please do not underestimate them.

      Interview questions [1]

      Question 1

      Fit and behavioral questions revolved around prior experience, client management, team management, planning, etc. Business cases was a profitability case about a server company. There were business situation mini cases in three interviews which focused on client expectation management and team work. These get really intense so preparation definitely would help.
      Answer question
      5

      McKinsey & Company interviews FAQs

      • Service Delivery Manager applicants have rated the interview process at McKinsey & Company with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Service Delivery Manager roles take an average of 84 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at McKinsey & Company overall takes an average of 40 days.
      • Common stages of the interview process at McKinsey & Company as a Service Delivery Manager according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Business Analyst(1624) ;
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        3. Engagement Manager(1151) ;
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        10. Junior Associate(177) ;
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        13. Senior Analyst(152) ;
        14. Intern(146) ;
        15. Manager(144) .


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