Customer Service Representative applicants have rated the interview process at MedRisk with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at MedRisk overall takes an average of 7 days.
Common stages of the interview process at MedRisk as a Customer Service Representative according to 6 Glassdoor interviews include:
Drug test: 18%
One on one interview: 18%
Background check: 9%
Personality test: 9%
Group panel interview: 9%
Skills test: 9%
IQ intelligence test: 9%
Presentation: 9%
Phone interview: 9%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 1 day. I interviewed at MedRisk (King of Prussia, PA)
Interview
I was set up in an interview through Peopleshare and the interview was pretty standard. The interview was for a customer advocate which actually ended up being titled Claims Inquiry Professional.
Interview questions [2]
Question 1
This is a call center and we can get some rowdy callers, how would you handle an angry caller?
I applied through a staffing agency. The process took 5 days. I interviewed at MedRisk in Apr 2022
Interview
Pretty lax process. They tell you about the company then ask you questions and give you time to ask questions. They ask a lot of situational questions, so come prepared to talk about your past experience. And make sure to ask questions
Interview questions [1]
Question 1
Tell me about a time you gave good customer service and what made it good?
Pretty easy and straight forward. Interviewers were really nice and made you feel comfortable. Interview was done in their conference room and they offered water or coffee if you needed it.
Casual and conversational vibe. The interviewer wanted me to demonstrate my knowledge of the company and why I would be a good fit (not unlike any other interview). Conducted over Zoom