why do you want to work with this company? tell me about a time you went beyond expectation? what do you think this role about? How would you help someone who does not understand English? Describe a time you had to conform to a policy that you did not agree? Describe a time you had to sell to a difficult customer? Role play: A long time existing customer call in and tell you manulife is give you an insurance package same as blue cross and customer want to switch what will you do? you are not allow to use price. what is your strength? what do you think your manager said you needs to improve on?