Customer Care Specialist applicants have rated the interview process at Medical Guardian with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 80.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Specialist roles take an average of 8 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Medical Guardian overall takes an average of 10 days.
Common stages of the interview process at Medical Guardian as a Customer Care Specialist according to 3 Glassdoor interviews include:
Drug test: 17%
Personality test: 17%
One on one interview: 17%
Background check: 17%
Skills test: 17%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
I interviewed at Medical Guardian (Philadelphia, PA)
Interview
The interview process was fairly straightforward. It started with an initial phone screening, followed by one or two interviews with a recruiter or hiring manager. They asked about my background, work style, and interest in the company. The questions were clear and mostly behavior-based. Overall, it was professional and moved at a good pace. I felt prepared and informed throughout the process.
I applied online. The process took 1+ week. I interviewed at Medical Guardian (Philadelphia, PA) in Jul 2023
Interview
I applied for the position of Customer Care Specialist 6/30/2023, received email for an interview on 7/3/2023, interviewed with HR on 7/5/2023, everything went great , was immediately offered second interview with a team lead for the next day 7/6/2023, had a great interview with the team lead , was offered the position on 7/7/2023!
Interview questions [1]
Question 1
Tell me about a time where you had to deal with a difficult customer? How did you handle the situation? What was the outcome?
I applied online. I interviewed at Medical Guardian
Interview
I applied online. A week later, I received an email from a recruiter, to schedule for a phone interview. After phone interview, was told immediately I was moving on to a second interview with one of the Manager.