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      Medical Mutual

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      Related searches: Medical Mutual reviews | Medical Mutual jobs | Medical Mutual salaries | Medical Mutual benefits
      Medical Mutual interviewsMedical Mutual Customer Care Specialist interviewsMedical Mutual interview
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      Customer Care Specialist Interview

      Apr 28, 2015
      Anonymous employee
      Toledo, OH
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Medical Mutual (Toledo, OH) in Oct 2014

      Interview

      A little redundant. They make you talk to like 3 people who ask you similar questions. My interview took over two hours, which is a insane interview time considering the position you are applying for. They tell you that you have the job THEN make you take a drug test that you could fail due to medication outside your control.

      Interview questions [1]

      Question 1

      All of the questions were situational. The questions were all in the format of "Describe a time when you displayed (insert skill here).
      Answer question
      11

      Other Customer Care Specialist Interview Reviews for Medical Mutual

      Customer Care Specialist Interview

      Mar 20, 2024
      Anonymous employee
      Brooklyn, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Medical Mutual (Brooklyn, OH) in Feb 2024

      Interview

      Applied online via the company website. Scheduled a phone screening which was on time and very personable. After phone screening I was told that a virtual interview with a supervisor would be scheduled and to look out for an email within the next week or so. I received that email to schedule the virtual interview within a few days. Virtual interview was a typical behavior based interview with scenario based questions such as "think of a time when x happened, how did you handle that?". Both phone screen and virtual interview personnel were very easy to talk to and answered all questions.

      Interview questions [1]

      Question 1

      Think of a time when there was conflict with your team. How did you resolve this conflict?
      Answer question

      Customer Care Specialist Interview

      Jan 4, 2020
      Anonymous employee
      Beachwood, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Medical Mutual (Beachwood, OH) in Aug 2019

      Interview

      They used the STAR method mostly for the interview questions. Met with 3 people one at a time, one right after the other. The recruiter was helping in giving advice prior to the interview. There were other people there applying for the same position.

      Interview questions [1]

      Question 1

      Describe a time you handled an upset customer.
      Answer question

      Medical Mutual interviews FAQs

      • Customer Care Specialist applicants have rated the interview process at Medical Mutual with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 56.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care Specialist roles take an average of 26 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Medical Mutual overall takes an average of 31 days.
      • Common stages of the interview process at Medical Mutual as a Customer Care Specialist according to 3 Glassdoor interviews include:

        Phone interview:  20%

        Drug test:  20%

        One on one interview:  20%

        Skills test:  13%

        Background check:  13%

        IQ intelligence test:  7%

        Presentation:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(27) ;
        2. Software Developer(12) ;
        3. Analyst(11) ;
        4. Account Administrator(9) ;
        5. Customer Care Specialist(9) ;
        6. Customer Care Representative(7) ;
        7. IT Intern(7) ;
        8. Financial Analyst(6) ;
        9. Manager(6) ;
        10. Intern(5) ;
        11. Account Executive(4) ;
        12. Business Analyst(4) ;
        13. Project Manager(4) ;
        14. Registered Nurse(4) ;
        15. Utilization Review Nurse(4) .


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      Jobs at Medical Mutual

      16 jobs in United States
      Dental Network Specialist
      Dayton, OH
      ·
      $67K - $103K /yr
      (Glassdoor est.)
      View job
      Account Administrator-Individual Broker
      Cleveland, OH
      View job
      Business Development Manager
      Cleveland, OH
      ·
      $64K - $96K /yr
      (Glassdoor est.)
      View job
      Supervisor, Case Management
      Cleveland, OH
      ·
      $49K - $73K /yr
      (Glassdoor est.)
      View job
      Account Executive
      Chicago, IL
      View job
      View all Customer Care Specialist Jobs