Customer Service Representative applicants have rated the interview process at Mercer with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Mercer overall takes an average of 28 days.
Common stages of the interview process at Mercer as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 24%
Drug test: 24%
Background check: 16%
Phone interview: 12%
Group panel interview: 8%
IQ intelligence test: 8%
Skills test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
The interview was initially over the phone - a “screening” call which took about 15 minutes and was pretty straightforward questions like previous experience and do you know anyone at the company etc
The interview was two weeks later which they confirmed within 3 days of that screening call.
The interview lasted an hour and I was asked questions about how I would deal with customer complaints and to give examples of how I have worked well under pressure etc
It took 4 weeks to hear back by which time I had found another job.
Interview questions [1]
Question 1
Give an example of a time you have had to work under pressure and meet a deadline
I applied online. I interviewed at Mercer (Melbourne) in Aug 2022
Interview
The interview was overall good with all types of questions. It was for 45 minutes. Overall had a good experience. Good company. The questions were related to previous experience and behavioural based.
Interview questions [1]
Question 1
How i managed the difficult task and what steps i took?
I applied online. The process took 2 weeks. I interviewed at Mercer (Tampa, FL) in May 2022
Interview
its a quick process with two managers asking various questions about work background and call center experience . once hired the training is fast paced so pay attention and it will make the work at easier . the work is contracted work and make sure you licenses stay current or you will not get the bonus.
Interview questions [1]
Question 1
they asked questions where you have to answer in the star method