I applied in-person. I interviewed at Mercer (Norwood, MA)
Interview
I found the enthusiasm of the recruitment team to be contagious. It was very welcoming and I walked out of the interview knowing that MMC was a company that truly takes pride in excellence.
Interview questions [1]
Question 1
One of the questions was how to handle an irate customer.
I applied through a staffing agency. I interviewed at Mercer (Canton, MA) in Feb 2018
Interview
The first step was from the Staff Agency who scheduled the phone interview. Then followed up with a 2 Part Interview including the Introductory Meeting, Follow Up meeting consisting of Strengths and experience.
I applied through an employee referral. I interviewed at Mercer (Norwood, MA) in Jan 2017
Interview
Simply put, friendly and didn't drill me with the standard interview questions. The man who interviewed me was really kind and genuine. Made me feel comfortable. Great company when it comes to diversity ect.
Interview questions [1]
Question 1
What is customer service or why do you love customer service?
Benefits Specialist applicants have rated the interview process at Mercer with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Benefits Specialist roles take an average of 42 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Mercer overall takes an average of 28 days.
Common stages of the interview process at Mercer as a Benefits Specialist according to 5 Glassdoor interviews include:
Drug test: 24%
One on one interview: 24%
Phone interview: 18%
Presentation: 12%
Skills test: 12%
Background check: 6%
IQ intelligence test: 6%
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