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      Merge IT

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      Customer Service Representative Interview

      Sep 25, 2020
      Anonymous employee
      Fayetteville, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 2 days. I interviewed at Merge IT (Fayetteville, NC) in Sep 2020

      Interview

      The Resource Manager, Celia Ortiz conduct a phone interview. The interview consisted in a series of questions to make sure I was a good fit for the position. During the interview, Celia provided the necessary information about the company and position. Both the interview and onboarding process were detailed and efficient. The HR system the company uses for the onboarding process guides you step by step and the required documents to fill are self explanatory. I appreciate Celia’s professionalism and attentiveness. She was very helpful and did not hesitate to answer my questions (regarding the position).

      Interview questions [1]

      Question 1

      What short term and long term goals do you have?
      Answer question

      Other Customer Service Representative Interview Reviews for Merge IT

      Customer Service Representative (CSR) Interview

      Apr 16, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Merge IT

      Interview

      Within 24 hrs of submitting an application I received an email to complete an assessment. Almost immediately afterwards I received a call and did a phone interview. After the interview I was offered a job on the spot.

      Interview questions [1]

      Question 1

      Give an example of when you had to deal with an irate customer? Are you comfortable multitasking? Are you comfortable working from home? Are you comfortable using a computer? Do you have a headset, computer, and cell phone? ( cannot be virtual cell phone)
      Answer question
      avatar
      Merge IT response
      5y
      Thank you for your review of the process. We look forward to you joining the project and all the success you will achieve while you are there!

      Customer Service Representative Interview

      Sep 25, 2020
      Anonymous employee
      Columbus, MS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Merge IT (Columbus, MS) in Sep 2020

      Interview

      The interview was over the phone and easy. The recruiter was nice. He was also professional and very understanding. He hired me on the spot and went over my resume.

      Interview questions [1]

      Question 1

      Will you be able to get a laptop?
      1 Answer

      Merge IT interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Merge IT with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Merge IT overall takes an average of 7 days.
      • Common stages of the interview process at Merge IT as a Customer Service Representative according to 4 Glassdoor interviews include:

        Phone interview:  33%

        Drug test:  25%

        Background check:  17%

        One on one interview:  8%

        Skills test:  8%

        Presentation:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(23) ;
        2. Customer Service Agent(3) ;
        3. Senior Consultant(3) ;
        4. Senior Network Engineer(3) ;
        5. Call Center Representative(2) ;
        6. Consultant(2) ;
        7. Customer Service(2) ;
        8. Customer Support Representative(2) ;
        9. Desktop Support Technician(2) ;
        10. IT Support(2) ;
        11. Manager(2) .


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      Jobs at Merge IT

      4 jobs in United States
      Tier 1 Help Desk Analyst (Friday, Saturday, Sunday, and Monday schedule)
      Remote
      ·
      $17 - $17 /hr
      (Employer provided)
      View job
      IT Branch Support Specialist
      Menlo Park, CA
      ·
      $22 - $22 /hr
      (Employer provided)
      View job
      MacBook Configuration Technician
      Buffalo Grove, IL
      ·
      $17 - $17 /hr
      (Employer provided)
      View job
      Lead Infrastructure Technician
      United States
      ·
      $48 - $48 /hr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs