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      MetLife

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      Customer Care Advocate Interview

      Jul 16, 2026
      Anonymous employee
      Cary, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at MetLife (Cary, NC) in Jun 2026

      Interview

      I had a phone interview which was about 30 minutes. Then I had a Teams meeting with a hiring manager a week later. It was pretty simple and laid back.

      Interview questions [1]

      Question 1

      Give an example of a time you made a mistake and work and what you did to make it right.
      Answer question

      Other Customer Care Advocate Interview Reviews for MetLife

      Customer Care Advocate Interview

      Oct 1, 2025
      Anonymous employee
      Cary, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at MetLife (Cary, NC) in Sep 2025

      Interview

      I applied online and a few days later I received an email to do a phone screening. I scheduled the phone screening for a different day, and then the young lady called asking me a few questions about my background. She told me that this role starts at $20 hr. no matter your experience/background and then asked if I wanted to move forward. I need a job at the moment, so I went with it. She said she would forward me to interview with a manager, and that took place the next week. I spend about 45 minutes on the call and heard back a few days later with an offer.

      Interview questions [1]

      Question 1

      Tell me about a time where you didn't agree with your manager's feedback.
      Answer question

      Customer Care Advocate Interview

      Mar 5, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at MetLife in Mar 2025

      Interview

      Quick phone Interview with a contracted "Talent Assessor" from Allegis Global Solutions [4 Mins]. Would only ask Yes/No answers. Extremely dry conversation. Asked if salary was negotiable and was immediately declined asking if I would like to resign my application.

      Interview questions [1]

      Question 1

      Are you commutable to the Cary, NC office? [Note: Position was listed as remote.]
      Answer question

      MetLife interviews FAQs

      • Customer Care Advocate applicants have rated the interview process at MetLife with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 59.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Care Advocate roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at MetLife overall takes an average of 27 days.
      • Common stages of the interview process at MetLife as a Customer Care Advocate according to 5 Glassdoor interviews include:

        Phone interview:  38%

        One on one interview:  23%

        Background check:  23%

        Skills test:  15%

      • Here are the most commonly searched roles for interview reports -

        1. Director(136) ;
        2. Manager(116) ;
        3. Assistant Manager(113) ;
        4. Financial Services Representative(108) ;
        5. Senior Associate(82) ;
        6. Project Manager(80) ;
        7. Business Analyst(79) ;
        8. Customer Service Representative(74) ;
        9. Financial Advisor(73) ;
        10. Estagiário(67) ;
        11. Intern(67) ;
        12. Team Leader(55) ;
        13. Claims Adjuster(54) ;
        14. Consultant(54) ;
        15. Underwriter(52) .


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    • Jobs at MetLife

      45 jobs in United States
      AMS Claims Support Specialist
      Remote
      ·
      $42K - $80K /yr
      (Employer provided)
      View job
      Customer Care Advocate
      Tampa, FL
      ·
      $42K - $42K /yr
      (Employer provided)
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      Customer Care Advocate
      Cary, NC
      ·
      $42K - $42K /yr
      (Employer provided)
      View job
      Customer Care Advocate
      Cary, NC
      ·
      $42K - $42K /yr
      (Employer provided)
      View job
      Customer Care Advocate
      Cary, NC
      ·
      $42K - $42K /yr
      (Employer provided)
      View job
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