I applied online. The process took 2 weeks. I interviewed at MetLife (Cary, NC) in Sep 2025
Interview
I applied online and a few days later I received an email to do a phone screening. I scheduled the phone screening for a different day, and then the young lady called asking me a few questions about my background. She told me that this role starts at $20 hr. no matter your experience/background and then asked if I wanted to move forward. I need a job at the moment, so I went with it. She said she would forward me to interview with a manager, and that took place the next week. I spend about 45 minutes on the call and heard back a few days later with an offer.
Interview questions [1]
Question 1
Tell me about a time where you didn't agree with your manager's feedback.
I applied online. The process took 1 week. I interviewed at MetLife in Mar 2025
Interview
Quick phone Interview with a contracted "Talent Assessor" from Allegis Global Solutions [4 Mins]. Would only ask Yes/No answers. Extremely dry conversation. Asked if salary was negotiable and was immediately declined asking if I would like to resign my application.
Interview questions [1]
Question 1
Are you commutable to the Cary, NC office?
[Note: Position was listed as remote.]
Customer Care Advocate applicants have rated the interview process at MetLife with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 59.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Advocate roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at MetLife overall takes an average of 27 days.
Common stages of the interview process at MetLife as a Customer Care Advocate according to 5 Glassdoor interviews include:
Phone interview: 38%
One on one interview: 23%
Background check: 23%
Skills test: 15%
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