I applied online. The process took 3 months. I interviewed at Metaswitch (San Francisco, CA) in Jun 2013
Interview
There was a series of interviews and aptitude tests.
The tests were typical logic and math tests to discover if you're gifted, average or below average. No preparation for these tests was needed.
The interviews involved visits two of their offices in the US or UK. Both involved a presentation. Beforehand I was given a list of topics to choose from and resources like manuals I could use. At the interview I presented to 2 or 3 people at a time. Presentation was typical, you talk about the topic and then do some Q & A with the audience. There were several one on one interviews with various managers after the presentation.
It was a lot of work with the planning for presentations.
Interview questions [1]
Question 1
There was a question about messengers in ancient times delivering stone tablets with messages to other parties.
Not much on technical stuff, just want to know the personality and attitude of the applicants.
And also video conf interview session with the management from the UK just to see how well you communicate.
Customer Support Engineer applicants have rated the interview process at Metaswitch with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Engineer roles take an average of 90 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Metaswitch overall takes an average of 20 days.
Common stages of the interview process at Metaswitch as a Customer Support Engineer according to 2 Glassdoor interviews include:
Presentation: 14%
Group panel interview: 14%
Background check: 14%
Personality test: 14%
Phone interview: 14%
Drug test: 14%
IQ intelligence test: 14%
Here are the most commonly searched roles for interview reports -