I applied online. I interviewed at Michigan State University Federal Credit Union (East Lansing, MI)
Interview
Filled out an application online, got a phone interview, then a 1st round in person interview with an HR rep and a couple other people and then a 2nd round interview with the VP of HR. Background, credit, and drug check all needed.
I applied online. The process took 2 weeks. I interviewed at Michigan State University Federal Credit Union (East Lansing, MI) in Nov 2023
Interview
very basic interview with no surprising questions. overall it didn't feel like the right fit for me. red flags like "family culture" and the hours were not flexible, weekends are a must. cool buildings and perks for employees but needed a more flexible work schedule that didn't include late nights or weekends
I applied online. The process took 3 days. I interviewed at Michigan State University Federal Credit Union (East Lansing, MI) in Aug 2016
Interview
Interview process was quick and effortless. Had a phone interview which was easy and quick followed by a in person interview with one HR individual. After that interview, I had a final interview with HR and a call center manager, felt natural and not scripted.
Interview questions [1]
Question 1
Explain a time when you dealt with an upset member and how did you resolve the issue without it escalating to a manger or supervisor.
Michigan State University Federal Credit Union interviews FAQs
Call Center Specialist applicants have rated the interview process at Michigan State University Federal Credit Union with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 59.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Specialist roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Michigan State University Federal Credit Union overall takes an average of 26 days.
Common stages of the interview process at Michigan State University Federal Credit Union as a Call Center Specialist according to 4 Glassdoor interviews include:
Phone interview: 33%
Drug test: 25%
Skills test: 8%
IQ intelligence test: 8%
Group panel interview: 8%
Background check: 8%
One on one interview: 8%
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