Customer Success Account Manager applicants have rated the interview process at Microsoft with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 66.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Account Manager roles take an average of 90 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Microsoft overall takes an average of 30 days.
Common stages of the interview process at Microsoft as a Customer Success Account Manager according to 30 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 24%
Background check: 13%
Group panel interview: 10%
Presentation: 8%
Drug test: 7%
Skills test: 6%
IQ intelligence test: 3%
Personality test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 months. I interviewed at Microsoft (Reston, VA) in Feb 2024
Interview
I was invited to a half day interview containing three separate interviews. It's basically a one and done process. The scheduling was an absolute disaster. They reached out to me at the end of January. I responded the same day with everything they needed. They never responded, even when I responded to the same email chain twice asking about the status. Three weeks later, the same recruiter sent me the same canned email as if he had never met me. I responded the same day again. Two days later, he responded and asked if I could interview two days later for a half day interview. I was on vacation overseas and said I could make it work, but I would really appreciate it if they could accommodate the following Monday. He got back to me a day or two later and said the next Tuesday was fine. The day before the interview, he asked for a pre-interview call. I got on with him, and he told me I hadn't responded quickly enough to their requests and they weren't able to interview me afterall! I had already spent 6 hours preparing for the interview, which was supposed to be the next day. I had also wasted three partial vacation days responding to their requests for documentation. I complained, and surprisingly, someone heard it. They reassigned a new recruiter (but who knows what my chances were at this point) and offered me an interview even though interviews were already over. The interview was ultimately unsuccessful, but I felt like it was all making motions at that point anyway. On my end, showing up was basically just to get experience.
Interview questions [1]
Question 1
Tell me about a time when you experienced a major organizational change.
Job and role based questions. A conversation with the team and hiring manager. I appreciated highly that there was a chance to talk with the team. That experience brought a lots of insight about the role and gave me also an opportunity to better evaluate if I am a good fit.
Interview questions [1]
Question 1
They presented different scenarios of potential customer cases and I was expected to walk them through how would I solve the situation.
I applied online. The process took 6 months. I interviewed at Microsoft (New York, NY)
Interview
Interview with the internal Microsoft recruiting team, which put me on a approved list to interview once a appropriate role opened up. Four months later I went through a virtual panel interview; three 45 minute interviews with 15 minute break in between. Interviews were with 1 Sr. CSAM and 2 CSAM Directors. Very conversational with behavioral questions. Currently waiting to hear back from the recruiting team.
Interview questions [1]
Question 1
What was your biggest career success/ failure?
Tell me about technical conversations you have with customers?
Tell me about a time when you ran into a problem that no one else had delt with before?
[Screen call] it was held virtually, talked with a customer success account manager even though it was a screen call. The conversation was conversational and good, but felt the questions were a bit hard to give example in STAR format