Milestone Technologies Customer Service Representative interview questions

I was first phone screened by the recruiter and was asked basic questions about my resume. I then had an onsite interview scheduled with two supervisors. The initial questions were to gauge my technical knowledge and experience, and also to test my problem solving approach to a scenario. Then we moved onto questions regarding customer-facing scenarios, basically how I would deal with the customer. The interview was more geared toward my problem solving strategies and mindset, as the technical processes would be later given in the training. The training was pretty thorough, but not intensive or difficult.

Recruiter phone-screened me. Recruiter set up a call with a Team Supervisor. Team Supervisor asked me to explain how to set up wifi on a Chromebook in non-technical terms. Recruiter set up an on-site appointment. I went on-site and met with another Team Supervisor who reviewed job expectations, past professional experience and other questions.