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      Moka (Indonesia)

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      Product Support Manager Interview

      Sep 16, 2019
      Anonymous employee
      Jakarta
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Moka (Indonesia) (Jakarta) in Aug 2019

      Interview

      Got an invitation from the HR team. Received a case question. Next day, I presented my answer to the managers. The next day, got an invitation to do second round with Head and VP.

      Interview questions [1]

      Question 1

      What can be improved in PSS team so that they can hit the KPI which is 80% of the case finished in 2 week?
      Answer question

      Moka (Indonesia) interviews FAQs

      • Product Support Manager applicants have rated the interview process at Moka (Indonesia) with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 94.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Product Support Manager roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Moka (Indonesia) overall takes an average of 15 days.
      • Common stages of the interview process at Moka (Indonesia) as a Product Support Manager according to 1 Glassdoor interviews include:

        IQ intelligence test:  20%

        Group panel interview:  20%

        Presentation:  20%

        Background check:  20%

        One on one interview:  20%

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