I applied in-person. I interviewed at Molina Healthcare (Los Angeles, CA) in Mar 2017
Interview
Honestly they’ll hire anyone which is wild because a lot of these people have a rudimentary understanding of customer service so it makes the work load heavier for someone who does. But it’s a basic interview they very much use the STAR method when it come to hiring they also will ask you the basics of insurance ppos hmos they’ll ask about previous work experience but it’s an easy interview just smile be personable and use the star method. Also some people don’t get hired because supervisors are very insecure and fear someone will take their jobs once the start moving up
Interview questions [1]
Question 1
Tell me about a time that you helped an angry customer
Interview was super easy. Good to know about medicaid and Marketplace. Management sucks, if you're interested in working for the company just keep in mind that this company changes process every year and Management seems to not know that they doing
I applied through an employee referral. The process took 2 days. I interviewed at Molina Healthcare (Doral, FL)
Interview
Will interview with either the manager or a supervisor. They will ask if you have any health care experience and if you are good at using a computer. As long as you say yes to both and say that you are willing to help members and change life then they will hire you.
Interview questions [1]
Question 1
What do you think you can contribute to this company?
I applied online. I interviewed at Molina Healthcare
Interview
Was a basic process , asked basic questions which lasted about 20 minutes, it was a panel interview with 3 supervisors in the room and called me back within a day to extend an offer
Member Service Representative applicants have rated the interview process at Molina Healthcare with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 62.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 13 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Molina Healthcare overall takes an average of 22 days.
Common stages of the interview process at Molina Healthcare as a Member Service Representative according to 18 Glassdoor interviews include:
One on one interview: 30%
Presentation: 17%
Background check: 17%
Drug test: 17%
Phone interview: 10%
Group panel interview: 3%
Skills test: 3%
IQ intelligence test: 3%
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