Customer Service Representative applicants have rated the interview process at Money Mart with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 42.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Money Mart overall takes an average of 16 days.
Common stages of the interview process at Money Mart as a Customer Service Representative according to 10 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 21%
Background check: 17%
Group panel interview: 13%
Skills test: 13%
Drug test: 8%
Personality test: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Money Mart (Toronto, ON) in Aug 2021
Interview
My interview experience was good with them. I dropped of my resume to their store and they suggested me to apply online as well. After a day or so I received a call from them and they took my telephonic interview and after that they sent me online assessment( behavioral qtns). I received a call that afternoon from the same H.R that I cleared both the rounds and I would receive a call from branch manager in a so and so date. After an interview with the branch manager there was a final round with district manager. The process was smooth. It took overall 2 weeks for the whole interview process. They usually ask behavioral questions and some of your past work experiences.
Interview questions [1]
Question 1
Tell me about yourself?
How will you deal with irrate customers ?
Why you left your precious jobs?
Why money mart?
Why customer service?
Where do you see yourself after 5 years?
Salary expectations?
Are you comfortable with shifts and working on weekends?
I applied through an employee referral. I interviewed at Money Mart (Toronto, ON)
Interview
It was okay and was a 2 step process. One with the store manager and the second with both store manager and district manager. As per the role, it was mostly behavioural questions and your previous experience
Interview questions [1]
Question 1
Behavioural questions were asked in the first and second stage stages of interview
I got a call from a representative who didn’t seem confident in asking basic screening questions. They mentioned scheduling an interview for a specific date and time that we discussed, but they never followed up. Instead, I received a rejection after a couple of days.
Very smooth process. Hiring managers are great. First was a phone interview, did an online assessment then in personal interview. Also had some background checks before giving a job offer.