You will undergo several interviews ending with a full panel interview of executives. I went through the process several times since I worked there for many years and held a few different positions. The panel can be easy or it can be quite stressful. If you are a new hire then most likely you already have the job if you are going to panel. They don't want to waste time putting every last applicant in front of panel. The executives don't have time for that. However, if you act nonchalant, casual. use slang, don't smile, act unprofessional, don't make eye contact, or freeze up during panel then they may not give you the job. Simply give positive answers, smile, and don't ramble, and you'll be fine. Be ready to provide examples of when you overcame a difficult situation, preferably in a customer serve oriented position. They may ask you about how creative you are and what type of volunteer work you do. Give examples. They care more about your personality than your experience. They want people who smile and say "yes" to everything and not ask too many questions. Just be a "yes" person and act like you love everyone no matter what.