I recently completed a 2.5-month interview process with Morgan Stanley, including seven video interviews for a mid-level role. Throughout the process, I had respectful and engaging conversations, and I appreciated that the hiring leader shared a clear decision timeline and asked if I had other offers to be mindful of turnaround time. Several stakeholders I met with seemed genuinely enthusiastic about the potential to work together, one of the stakeholders even contacting me directly post interview which made the experience feel promising.
I made sure to send thank-you notes to every interviewer and approached each conversation with thoughtfulness and preparation. However, despite this, I never received any follow-up or closure. The recruiter did not initiate contact at any point, and after the final round, despite being told I would hear back, I was ultimately ghosted.
Of the seven interviews, only two were structured and professionally led. The others felt loosely organized and inconsistent, making it difficult to understand how the role was being evaluated.
While I was initially excited about this opportunity, the lack of follow-through left me disappointed especially given that I was outreached to as a passive candidate by the recruiter. During the interview they even talked about the importance of providing a “white glove experience” for referrals. I hope Morgan Stanley reflects on how critical consistent communication and closure are in creating a respectful candidate experience, especially for those who invest significant time and energy in the process.