Straight forward, basic questions on employment history. The process moved fairly quickly from one stage to the next. With the process there was two phone interviews followed by a virtual interview. I was pleased to learn that most team leaders interview for their own team.
I applied online. The process took 1 week. I interviewed at Morgan Stanley in Jun 2025
Interview
Phone call. Then hour group interview followed by a background check and passed drug screen and follow up phone call for a remote to hybrid work schedule. Great team environment and high energy staff to work with
1 st stage call, very friendly, get to know you questionS. Personwas friendly and joined call promptly. I didn’t get offer however it was a good experience. That is all I can say
I applied online. The process took 4 days. I interviewed at Morgan Stanley (Phoenix, AZ) in Sep 2024
Interview
Two questions. Not sure if that is good or bad. They asked about a good and bad thing I did at my current job. I answered wisely. What's up with 30+ words?
Interview questions [1]
Question 1
Name me something you did good and something you did not so good at youtkr current company
Customer Service Representative applicants have rated the interview process at Morgan Stanley with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 85% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Morgan Stanley overall takes an average of 27 days.
Common stages of the interview process at Morgan Stanley as a Customer Service Representative according to 13 Glassdoor interviews include:
Phone interview: 21%
Background check: 18%
Personality test: 14%
Skills test: 11%
Group panel interview: 11%
Drug test: 7%
One on one interview: 7%
Other: 4%
IQ intelligence test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -