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      MorphoTrust USA

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      Customer Service Representative Interview

      Oct 24, 2016
      Anonymous employee
      Springfield, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at MorphoTrust USA (Springfield, IL) in Sep 2014

      Interview

      Applied online with indeed.com I got a call back about 6 weeks later. (I had forgotten that i even applied there) I went to interview and then got offered a job for customer service. I needed to do a drug test. Then I had a phone interview with my current boss. started the next week.

      Interview questions [1]

      Question 1

      How did you overcome an angry customer.
      1 Answer

      MorphoTrust USA interviews FAQs

      • Customer Service Representative applicants have rated the interview process at MorphoTrust USA with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 42 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at MorphoTrust USA overall takes an average of 38 days.
      • Common stages of the interview process at MorphoTrust USA as a Customer Service Representative according to 1 Glassdoor interviews include:

        Drug test:  25%

        Background check:  25%

        Skills test:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Enrollment Agent(10) ;
        2. Software Engineer(8) ;
        3. Customer Service Representative(5) ;
        4. Director(5) ;
        5. Enrolled Agent(5) ;
        6. Field Service Technician(5) ;
        7. Manager(5) ;
        8. Senior Software Engineer(4) ;
        9. Build Server Administrative(2) ;
        10. Customer Service Representative I(2) ;
        11. Financial Analyst(2) ;
        12. Human Resources(2) ;
        13. Intern(2) ;
        14. Technical Support Engineer(2) ;
        15. Trusted Agent(2) .


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