We are pleased to hear that you had a positive application process. Our Corporate Recruiters do a phenomenal job of screening, to ensure that each applicant’s knowledge and skills are aligned with the position they are applying for. To your point about great verbal skills, yes, it is a necessity but not the only one. At NFM, we value respect and service. We look for people who are highly-motivated, and enthusiastic when speaking to our clients and outside personnel. Those phone exercises are meant to ensure our employees provide the utmost respect when handling service to others. We hope to hear more as you become acclimated in your position, and thank you for your feedback.