Personality test and minor technical interview. Mostly was focused on how you explained things and worked through problems. Big focus on troubleshooting in a very analytical way. Overall very straight forward as long as you can explain your though process.
Interview questions [1]
Question 1
How would you troubleshoot a laptop that doesn't have working Wi-Fi?
I applied online. I interviewed at NYU (New York University) (New York, NY) in Jan 2019
Interview
Easy interview, asked about my past experiences, how to fix certain softwares like adobe, microsoft office, printer issues and if i had any experience supporting people over the phone or in person.
IT Support applicants have rated the interview process at NYU (New York University) with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Support roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at NYU (New York University) overall takes an average of 29 days.
Common stages of the interview process at NYU (New York University) as a IT Support according to 3 Glassdoor interviews include:
Skills test: 50%
Phone interview: 50%
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