Member Service Representative II applicants have rated the interview process at Navy Federal Credit Union with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative II roles take an average of 18 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Navy Federal Credit Union overall takes an average of 22 days.
Common stages of the interview process at Navy Federal Credit Union as a Member Service Representative II according to 16 Glassdoor interviews include:
Background check: 22%
Phone interview: 15%
Skills test: 15%
One on one interview: 11%
Group panel interview: 9%
Drug test: 9%
Personality test: 7%
Presentation: 5%
IQ intelligence test: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 days. I interviewed at Navy Federal Credit Union in May 2015
Interview
I was referred by a branch employee. I applied online. Received a phone call from a recruiter the next day. Was contacted by the branch manager to schedule an interview after completing an online assessment... Things seem good so far.. waiting on background check results
I applied online. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Pensacola, FL) in Mar 2023
Interview
The interview process was great. Went fairly quickly and wasn't nerve-wracking at all. I had very good interviewers. It lasted for approximately 45 minutes. They explained everything to me as best as possible. Be sure you have questions to ask because they do like that.
I applied online. The process took 4 weeks. I interviewed at Navy Federal Credit Union
Interview
Behavioral based questions, be ready to answer questions with story examples. One interview with manager and asst manager, 4 weeks total. I accepted and started 2 weeks later. Overall was a great experience.
Interview questions [1]
Question 1
Describe a situation in which you dealt with an angry customer.
I applied online. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Kingsland, GA) in Jul 2018
Interview
Applied online, and after received a pretty long assessment which I didn’t find difficult. Afterwards, I was invited to my local branch for interview which was mostly experience and behavioral questions.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with aggressive customer?