Customer Service Representative applicants have rated the interview process at Navy Federal Credit Union with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Navy Federal Credit Union overall takes an average of 22 days.
Common stages of the interview process at Navy Federal Credit Union as a Customer Service Representative according to 18 Glassdoor interviews include:
Phone interview: 19%
Other: 12%
Skills test: 12%
One on one interview: 12%
Personality test: 10%
Group panel interview: 10%
IQ intelligence test: 7%
Presentation: 7%
Drug test: 7%
Background check: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Jacksonville, FL) in Jan 2019
Interview
Smooth: easygoing! The interviewer Asked basic questions and provided time to give appropriate answers. The interviewer made me feel comfortable and welcomed. We were about to take a tour of the facility to get a feel for the average work day.
I applied online. The process took 1 week. I interviewed at Navy Federal Credit Union (Albuquerque, NM) in Sep 2024
Interview
A call from a recruiter, to get a feel for why you applied if your qualifications get passed through to get to that point. If the interview on the phone goes well they will schedule an in-person interview. You'll know if they are interested or not. They will ghost a candidate with no follow-up until you get the memo and those inquired will most likely have to withdraw their application. Take it what you will
Interview questions [1]
Question 1
Very basic questions. Previous experience, what interested you in the company etc, etc
I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Jacksonville, FL)
Interview
I was first called by a very kind gentleman who basically briefed me on the expectations of the job. He set me up a virtual interview with 2 navy federal employees. The listing said that the customer service representative position had over 250+ applicants, so I can understand why I wasn’t hired, but I’m a veteran and have over 4 years of customer service/retail/fast food experience in the past 10 years, and still was not selected. I wouldn’t change a thing about my interview and they lost a good potential candidate. I wasn’t too upset because working for NF is not my end all be all, plus remote work isn’t for everyone (to which I came to terms that it wouldn’t of been for me either). Overall, I won’t be applying again, however, everyone I know who works at NF has said they had to interview more than once for the position, so if you truly want this job, KEEP PUSHING. You’ll get interviewers who see your value eventually.
Interview questions [1]
Question 1
1. Name a time I had to deal with an upset customer 2. I had to tell them about a product and pretend they had no idea about it 3. How I would take constructive criticism 4. How I would feel about changes in systems and operations 5. What challenges I think I’d face in the position 6. How many programs I’d be comfortable running at a time? 7. Asked me if I ever did remote work.
I applied online. I interviewed at Navy Federal Credit Union (Havelock, NC)
Interview
Situational not personable at all. Not much conversation just ask a question, give an answer and on to the next. Looking for textbook answers. Difficult to know exactly what they are looking for. At least 2 people in the interview.
Interview questions [1]
Question 1
Tell me about a time you disagreed with your supervisor.