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      New Relic

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      Customer Success Manager Interview

      Nov 30, 2017
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at New Relic (Sydney) in Apr 2017

      Interview

      Interview process depends on the department and role you apply for. In my particular case, the process took around 6 weeks before I received a job offer but this was mainly due to some confusion around responsibilities behind the scenes. The actual process consisted of: - Initial phone screen - Video call with VP/Manager(s) in the US - Further video call with other Managers in the US If you get through the above, you'll be invited onsite and provided an "assignment" to complete. - Onsite where you will be meeting with senior management, potential colleagues, direct manager - Culminates in a presentation of the assignment All in all, I actually found the process quite enjoyable - in particular, the Sydney office is looking very strongly for culture fit as we have a really great vibe.

      Interview questions [4]

      Question 1

      How do you deal with a situation where your client requests a particular solution, but your internal team doesn't want to move that way?
      Answer question

      Question 2

      Various questions to determine technical ability.
      Answer question

      Question 3

      Why New Relic?
      Answer question

      Question 4

      Various questions around objection handling, crisis management and stakeholder management.
      Answer question
      1

      Other Customer Success Manager Interview Reviews for New Relic

      Customer Success Manager Interview

      Oct 12, 2021
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at New Relic in Aug 2021

      Interview

      The overall process was good could have been better with the communication at the end. I was contacted by a recruiter. I had 4 interviews the 4th was a presentation with very vague instructions. My overall estimation is that the manager wanted a TAM with a very technical acumen like a programmer ( such as do you write scripts or commands). Honestly, they could have been better at the end I went through 4 interviews and got a generic email at the end saying I did not get it.

      Interview questions [1]

      Question 1

      What is the sales process? How would you motivate the team? What is your technical experience? Do you use Jira?
      Answer question
      1

      Customer Success Manager Interview

      May 11, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at New Relic in Feb 2021

      Interview

      I had 3 rounds of interviews, the first two with the recruiter and the hiring manager and then another assignment with other managers. The whole process was very informative so there were no questions that left unanswered, and every person I had interviewed with was nice, which is a very calming aspect when going through such a process.

      Interview questions [1]

      Question 1

      Understand the selling point for each persona; how would I manage clients; touch-points with clients
      Answer question

      Customer Success Manager Interview

      Mar 13, 2020
      Anonymous employee
      Portland, OR
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at New Relic (Portland, OR) in Jan 2020

      Interview

      This was an in-depth series of interviews that included a project and meetings with individual contributors up to the VP level. Everyone that I interacted with took their interview responsibilities seriously which I saw as a good sign.

      Interview questions [1]

      Question 1

      Why do you want this position?
      Answer question
      1