Customer Service Representative applicants have rated the interview process at New York Life with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at New York Life overall takes an average of 19 days.
Common stages of the interview process at New York Life as a Customer Service Representative according to 42 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 17%
Skills test: 12%
Group panel interview: 11%
Drug test: 11%
Background check: 9%
Personality test: 8%
Presentation: 5%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 weeks. I interviewed at New York Life (Tampa, FL)
Interview
There was an over the phone interview and an in person interview. The over the phone interview was used to see if you would make it to the next level, which was the in person interview. There was also a skills assessment that was used to see how you would respond to certain scenarios when a call came in to the customer service department.
It was an okay interview but what I don't like is that this company ghosted me. I have not heard anything from them after my interview. It was 2 weeks and nothing and I had to go and check that I didn't get the job.
After reviewing your application, the admissions committee may invite you to an interview. This is often communicated via email, and it may include details about the format, platform (if virtual), and what to prepare.
3 interviews phone or Zoom then 2 in office It’s a bit of a process and takes a bit of time , but it can be worth it if it’s the type of environment you’re looking for
Interview questions [1]
Question 1
Where did you go to high school, most important lesson you learned there