I applied online. The process took 2 days. I interviewed at NewYorkDress.com (New York, NY)
Interview
I saw an ad on Craigslist and applied. I received a response almost immediately through e-mail. The Customer Service Supervisor asked me to come in two days later. When I got there, I was handed a sheet of paper by the receptionist to fill out basic information about myself and also was given a small task. It involved letting a customer know about the stock availability of a dress in the format of a professional e-mail. I handed that in and waited. There were other applicants present. I was called up to speak with the Customer Service Supervisor and after interviewing with her and the manager at once, I was offered the job on the spot. About 10 to 12 other girls got the offer as well and we went on to train together.
Interview questions [1]
Question 1
The only thing that made me nervous was when they asked me to role play and act as if I was on the phone with a customer to try to sell them a dress. I get nervous for on the spot things like that but it went okay.
Customer Service Representative applicants have rated the interview process at NewYorkDress.com with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 33.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at NewYorkDress.com overall takes an average of 2 days.
Common stages of the interview process at NewYorkDress.com as a Customer Service Representative according to 4 Glassdoor interviews include:
Skills test: 40%
Group panel interview: 20%
Other: 20%
One on one interview: 20%
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