I applied online. I interviewed at Nielsen (Sydney) in Jun 2026
Interview
Very straight forward process, HR sent an email asking for availability and I met with the hiring manager and there was no case study round. He was quick to decide if he wanted to hire from the first interview.
Interview consisted of one day - 4 hours combined Q&A session, role play, drafting emails and creating an account strategy. I knew at the end of the session that I would be hired.
I applied online. I interviewed at Nielsen in Nov 2024
Interview
Interviewer was a no show for the first interview. It was rescheduled to the next week. Less than 10 minutes from the rescheduled interview, I received an email from the interviewer that HR closed the position for end of the year budget. Proceed with caution and get clarification about the position before spending the time to get prepared like I did.
Interview questions [1]
Question 1
No show. No questions because the interviewer didn't show and then canceled the rescheduled interview.
Customer Service Representative applicants have rated the interview process at Nielsen with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 37 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Nielsen overall takes an average of 24 days.
Common stages of the interview process at Nielsen as a Customer Service Representative according to 10 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 17%
Skills test: 13%
Presentation: 13%
IQ intelligence test: 9%
Group panel interview: 9%
Other: 4%
Drug test: 4%
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